Recruitment issues take toll on another Four Seasons home

Courtenay House

Recruitment issues have forced Four Seasons Health Care to announce the closure if Courtenay House Care Home in Kings Lynn, Norfolk.

The home is the latest in a string of closures announced by the leading care provider due to difficulties in nurse recruitment and retention and high use of temporary agency staff.

Amanda Cunningham, Care Services Director for Four Seasons Health Care, said: “The proposal to cease operating Courtenay House has not been arrived at easily and it is based on a combination of factors.

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“We have local difficulties in recruiting and retaining nurses and carers with the right level of skills, which has necessitated high use of temporary agency staff.”

Amanda said the home had been performing below required standards (it was rated Requires Improvement on its last inspection by the CQC in February).

The home is currently operating at 50% of capacity with 23 people being care for by 26 permanent staff, as well as additional agency staff.

Meanwhile, Millbrow in Widnes Cheshire, which was one of two home closures announced by Four Seasons earlier this month (see  Recruitment problems lead to Four Seasons closures), has been rated Inadequate by the CQC following an inspection in August.

The home was rated Inadequate in four out of five categories with inspectors highlighting the service’s inadequate induction procedures for agency staff.

To read the report click here.

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