Positive thinking helps bring HC-One care home out of special measures

A positive psychology training programme has helped bring an HC-One care home out of special measures.

Ash Grange Nursing Home in Walsall went from Inadequate to Requires Improvement after staff completed an Appreciative Inquiry training programme, which helps with adopting positive psychology and improving wellbeing and resilience.

Elaine Proud, Area Quality Director at HC-One, who was brought in to help the home in October 2017, said: “It was definitely after this training there was something they came back with that gave them a sense of hope that they can turn things round with the right resources, leadership and guidance.

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“In such a short amount of time, something great has been instilled at the home which has resulted in progress. Kindness and integrity is the start of any good quality care and Ash Grange have certainly shown that in abundance to help turn things around.”

The positive psychology programme was suggested to the team by Caroline Maries-Tillott, Quality Improvement Lead at Walsall Healthcare Trust.

Caroline said: “It’s quite remarkable really what has been achieved at Ash Grange in a short amount of time to go from inadequate to now out of special measures. I’m really proud of everyone at the home and each and everyone one of them have played their part in taking Ash Grange out of special measures.”

The home, which was previously rated Inadequate in all five key categories is now rated Good for being safe and effective and Requires Improvement for being caring, responsive and well-led.

The CQC said: “People told us they felt safe and staff knew how to report concerns and escalate risks about people’s safety. Risks to people’s health and care needs were assessed and effectively managed. There were sufficient numbers of staff available to meet people’s needs. People received their medicines as prescribed. Lessons were learnt following incidents and effective infection control procedures were followed.”

To read the CQC report click here.

Ash Grange has also won the ‘Most Improved Safety Culture’ Award at this year’s Walsall SPACE Conference (pictured) where Elaine spoke about the progress the home has made. Click here to view the video.

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