Police probe home rated Requires Improvement by CQC

A Sussex care home under police investigation has been rated Requires Improvement by the CQC.

Kingsmead Care Centre, is one of nine homes run by Sussex Health Care (SHC) currently subject to a police probe into resident deaths between April 2015 and June 2017 (see Probe widened into Sussex Health Care deaths).

The service was rated Good for being caring but received a Requires Improvement in all other categories.

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A SHC spokesperson said: “We are saddened and surprised that the CQC have given the home a rating of ‘Requires Improvement’ when the report itself highlights so many examples of good practice.  We are very concerned that, under normal circumstances, the evidence from this inspection would have led to a ‘Good’ rating, but that in the current climate the regulator felt pressured to mark the home down.

“There is extensive evidence throughout the report to support a ‘Good’ rating.  The report openly acknowledges that people feel safe at Kingsmead.  It notes that staff are kind and caring, that they know residents well and how to meet their needs.  It confirms that relatives and friends are encouraged to visit freely and to maintain contact with their loved ones, and that any complaints are managed effectively.

“The report highlights that residents are treated with dignity and respect, and they are supported to express their views and be involved in decision-making about their care.  It further confirms that staff understand their roles and duties, and they speak positively about the home and the support they receive from the management team.”

In terms of its Safe rating, the spokesperson said the service had been rated Requires Improvement solely on the basis of a single missing piece of documentation from a resident’s care plan, which had been completed following the inspection.

SHC acknowledged some staff had not completed all their training modules, adding this was being addressed.

A new activities co-ordinator had also been appointed at one of the units and residents meetings were being held to consult on what activities to provide.

SHC also highlighted praise for the home manager from residents and staff in the well-led category, adding: “Given all of the above, we sincerely hope that the CQC will take the opportunity to revisit the home soon, and provide it with the ‘Good’ report it clearly merits.”

To read the report, click here.

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