Person Centred Software helps teams achieve Outstanding CQC ratings

Person Centred Software MCM

Person Centred Software’s care planning app Mobile Care Monitoring (MCM), is being used at the largest and newest home in the WCS Care Group, a 12-home operator that has earned an Outstanding CQC rating for two of its other homes.

WCS Care has replaced paper-based care monitoring and planning with MCM at Drovers House, a 75 bed residential care home that opened in 2013 in Rugby.

The operator’s chief executive, Christine Asbury, told Care Home Professional that her team conducted a lengthy search for a solution that maintained the highly personalised care planning process she perfected in other homes.

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Two of those homes, Drayton Court and Attleborough Grange, both in Nuneaton, have both earned Outstanding CQC ratings this year.

They both currently use paper-based planning and monitoring, but Ms Asbury says she aims to roll out Mobile Care Monitoring where possible across the WCS Care estate, including a new 80-bed home, Castlebrook, which opens in Kenilworth later this year.

MCM is a wireless solution with a central hub workstation communicating with all care staff who carry wireless devices such as tablets or smart phones. In Drovers House the WCS Care team uses iPods, which use the wi-fi network to transmit details of every care action with a resident.

For example, at meal times the carer can instantly tap details of what was served, how much was eaten and drunk, the mood and behaviour of the resident into the iPod.

This information, along with actions such as activities, going to the bathroom, getting dressed, washed, etc., are all tapped into the system dozens of times per day for every resident. The information quickly builds into a hugely detailed profile of each residents’ daily activities.

This information can then be analysed by care professionals who can notice trends, such as a resident drinking less, weighing less, becoming more unhappy, and adjusting a care plan accordingly.

“The values that drive the care planning in Drayton Court and Attleborough Grange are the same values that we have automated using [MCM] software in Drovers House,” explained Ms Asbury.

WCS Care isn’t the only operator using the MCM system that has earned an Outstanding CQC rating. Links Lodge, an independently run care home in Blackpool, is also a customer of Person Centred Software, and was rated as Outstanding in April this year after an inspection in December 2015.

The CQC inspection report for Links Lodge noted: “The vision and values of the staff team were imaginative and person-centred and made sure people were at the heart of the service. They looked at innovative ways of including people in planning their care, gaining their views and in choosing activities.”

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