People only bathed once or twice a month and were found helping each other to eat at a Cheshire care home rated Inadequate by the CQC.
Yew Trees care home in Dukinfield, Cheshire, which is run by HC-One’s Meridian Healthcare, provides personal care and accommodation for up to 43 people, most of whom are living with dementia.
The CQC commented: “Some people looked unkempt and we asked a member of staff how often people were offered a bath or a shower.
“The staff member showed us the personal care records and told us that all people only had a bath or shower once and at most twice a month.”
Inspectors commented that people did not always get the support they needed when eating due to a lack of staff. One resident was observed trying to help another person eat who had been assessed as at high risk of choking. Residents were also observed wandering around taking food off each other’s plates.
The CCQ said: “The meal time was chaotic and not conducive to people living with dementia being supported to eat and drink sufficient amounts.”
The CQC said the home had been placed in Special Measures and put under review and would be closed if significant improvements were not been made.
A spokesperson for the home said: “The health, safety and wellbeing of residents is our utmost priority.
“We take all feedback from the CQC very seriously. Following the inspection in July, we immediately put in place a detailed action plan to address the issues highlighted, with senior management supporting the home to make these changes.
“The Local Authority have completed their own review and remain supportive of the home, as do families, who have rated the home 9.6 out of 10 on the independent comparison website, carehome.co.uk.
“We have made very positive progress over the last three months, and we are continuing to work closely with the CQC. We look forward to demonstrating these positive changes in our next review.”
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