A new CQC good practice resource reveals Outstanding care providers are more focused on equality and human rights.
‘Equally Outstanding’ examines how services rated Outstanding have prioritised equality and human rights and the positive effects this has had on the quality of care and staff engagement.
Paul Corrigan, CQC Non-Executive Director and Board Equality and Human Rights Champion, said: “When finances are squeezed, it may seem tempting to view work on equality and human rights as an expendable extra – when in fact it makes both ethical and business sense for this work to be more central than ever.”
Phil said there was a “clear link” between the quality of care a service provides and whether the people who use it and its staff feel that their human rights are respected and they are treated equally.
The research found that 75% of hospices rated Outstanding had carried out some work on equality for disabled people, while only 55% of other hospices had done so.
A further 88% of hospices rated Outstanding had carried out some work around equality for people of different religions and beliefs compared to 65% of lower-rated hospices.
Looking at 14,000 adult social care ‘provider information returns’, services rated Good or Outstanding were more likely have undertaken some specific work on equality in the past 12 months.
There was also a link found between whether staff felt they were treated equally and with respect and the quality of patient care provided.
A care setting where staff did not feel valued and respected was more likely to experience absenteeism, high staff turnover and recruitment problems – with implications for both care quality and finances.
The resource makes a number of recommendations, including: a leadership committed to equality and human rights; applying ‘equality and human rights thinking’ to quality improvement;
developing a culture of staff equality where staff are improvement partners in this work; listening carefully to people using their service, including their aspirations; and being courageous in approaches to tackling difficult issues.