Rose Lodge, a residential care home in Exmouth run by Eminence Care Limited, has been rated Outstanding overall following a CQC inspection in April.
The home was rated Outstanding in three of the five CQC inspection criteria for being effective, caring and responsive. It was rated Good for being safe and well-led.
Rose Lodge provides accommodation for up to 34 older people, mostly living with the early stages of dementia, but does not provide nursing care. There are two buildings: The Lodge and The Cottage, with communities from both buildings encouraged to come together for activities.
The Outstanding rating was achieved despite the service undergoing renovation work to provide more en suite bathrooms to some of its bedrooms in The Cottage. The Lodge, a new build home on the same site that opened in May last year, already has all en suite rooms.
The CQC report highlights the efforts to keep all residents active and engaged. “The atmosphere of the home was one of constant stimulation whether on a one to one basis or through group activities. However, the atmosphere was calm. Staff were well-organised, working as a team while maintaining a relaxed and unrushed manner,” the report describes.
The home’s ethics and values were also highlighted by the inspector. “Staff were consistently smiling and looked happy to be at work. Staff said they were well supported and had access to a range of training and supervision. Staff morale was high with staff enthusiastically describing their roles and responsibilities. They were clear about the ethos and values of the home which they demonstrated in their actions and interactions with the people living in the home and their teamwork,” CQC found.
Deborah Ivanova, deputy chief inspector of Adult Social Care, added: “Staff said morale was excellent and this created a happy and vibrant place for people to live. Managers were visible, approachable and encouraged training for staff to learn and develop new skills.”