Outstanding Bupa staff go extra mile for residents

Tenterden House, St Albans

Staff at an Outstanding Bupa care home have been praised for literally going the extra mile for a resident.

One person told the CQC during a recent inspection, which rated the service Outstanding, that they had set themselves the goal of once again taking part in a half marathon.

Hearing this, four members of staff enrolled in a marathon and when they were close to the finish line helped the person cross with them.

Story continues below
Advertisement

The service was rated Outstanding for being Caring and Well led in the inspection, which took place in January and February.

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region said: “The service was exceptionally caring and staff demonstrated a ‘people first’ approach and were innovative and creative to improve outcomes for people.

“The registered manager and staff promoted a positive culture that was person-centred, open, inclusive and empowering, which achieved consistently good outcomes for people.

“People told us staff helped them live the life they wanted and achieve things they never thought it would be possible after they moved into a care home.”

Linda Marks, manager at Bupa Tenterden House, said: “We’re absolutely over the moon – it’s still sinking in! We’re like a big family at the home, and the result is thanks to a real team effort with everyone playing their part. We’ve always worked hard to do the best by our residents, and their feedback alone is enough to make it worthwhile. This rating is just the icing on the cake.”

Joan Elliott, Managing Director for Bupa Care Services, added: “I know the hard work that goes in to running a home, and how many of our people go above and beyond for residents every day.  That’s why I’m delighted to see colleagues at Tenterden House recognised with this glowing report. It’s a fantastic achievement that they should all be very proud of. They put residents at the heart of everything they do, and are a brilliant example of person centred care.”

Tenterden House is Bupa’s second Outstanding care home following Eglantine Villas which received  the CQC’s top rating in January 2017.

Authors
TAG CLOUD , ,

*

Related posts

Top