A Tyneside care home operated by Orchard Care has been closed following the publication of a highly critical inspection report by the CQC.
During visits in early October last year to the 66-bed Cleveland Park home in North Shields, the CQC identified major areas of concern. Weeks later, insufficient action had been taken to improve care, so the CQC revoked its license to practice.
Ahead of the CQC inspections, Cleveland Park had already been placed under organisational safeguarding by the local authority due to concerns that vulnerable people were at risk.
The CQC had difficulty entering the home to conduct its investigation and was initially refused access because of negative preliminary findings.
A manager in place during inspections was found not to be registered with the CQC. He was suspended by Orchard Care on October 2, 2015, and resigned five days later.
In its inspection report, the CQC said it found the home not to be adequately safe, caring, effective, responsive or well-led.
“There was a strong odour of stale urine and faeces in the male unit and other areas of the home,” the report described.
“We visited one person who was lying in bed. There were faeces on the floor and their bedding. We went back later and the carpet and their bedding had still not been cleaned,” it continued.
A plan of action was put to Orchard Care, but a follow up inspection on October 22 found insufficient improvement.
“We found that sufficient improvements had not been made to ensure the health, safety and wellbeing of people who lived at the home. The care was so poor that we judged the home as failing to meet every aspect of the CQC assessment framework,” the inspector wrote.
Following the inspection the CQC cancelled the regulated activities of, ‘Treatment of disease, disorder or injury’ and ‘Diagnostic and screening procedures.’
This meant that nursing care could not be provided at the service and all residents were moved out of the premises before the end of October.
Orchard Care Homes told the CQC that a new operating company would be found for Cleveland Park by the end of January.
A spokesperson for Orchard Care Homes said: “While the findings of the inspector were very disappointing, we worked closely with the regulator to improve standards and regret that the home was not given sufficient time to implement a robust and rigorous action plan before it was required to close.”