One in four people satisfied with social care services, survey finds

Just one in four people are satisfied with social care services, according to a new survey.

The survey by the Nuffield Trust and The King’s Fund reveals that 23% of people were satisfied with social care services in 2017. Dissatisfaction with services, meanwhile, grew by 6 percentage points to 41%.

Cllr Linda Thomas, vice chair of the Local Government Association’s (LGA) community wellbeing board, told local government news website LocalGov: “Councils, providers and hardworking care workers are doing all they can against a backdrop of reduced budgets to provide high quality and dignified care to those who need it, at a time and location that suits them.

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“However, the consequences of historic underfunding of adult social care get worse with every passing year. It is therefore no surprise that the public is becoming more aware of the impacts, including threats to the quality and availability of care, with an increasing number of providers either pulling out of contracts or going out of business.

“If satisfaction levels in social care services are to improve, then a better-funded social care system is needed to allow councils to invest more money in preventing the causes of sector pressures, while also helping to improve the experiences of social care for those who use services.

“Government needs to provide genuinely new money to address immediate pressures as part of the £2.3 billion funding gap facing social care by 2020.”

Earlier this week, LGA chairman Lord Porter warned that council tax rises would fail to plug the social care funding gap in 2018/19 (see Extra council tax will fail to plug social care funding gap, LGA warns).

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