Ombudsman offers providers guidance on social care contracts

Guidance for providers on offering social care contracts has been made available by the Local Government and Social Care Ombudsman.

The document offers clearer cost information as well as good practice on how to deal with Funded Nursing Care (FNC) payments.

Michael King, Local Government and Social Care Ombudsman, said: “We have seen a recent increase in complaints involving FNC payments, so we wanted to share our intelligence on this subject to help providers understand the steps they can take to ensure their fees and charging policies are as clear as possible.

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“The Competitions and Markets Authority’s recent report highlighted concerns that homes are not being clear enough up front to residents and their families about their prices and terms and conditions; following our guidance could go some way to ensuring those contracts – and their implications – are understood by all involved.”

The guidance explains the Ombudsman’s approach to handling complaints about funding where FNC payments are involved, along with links to other resources which may be of help.

For more information, click here.

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