Omagh home first to adopt Care Protect surveillance in Northern Ireland

A care home in Omagh has become the first in Northern Ireland to adopt innovative new technology to help ensure the safety and welfare of its residents.

Three Rivers Care Centre in Omagh, County Tyrone has enhanced its safeguarding and quality focus with the adoption of the innovative Care Protect surveillance and monitoring system.

The home is amongst the first across the UK to use the Care Protect system, which combines the use of cutting edge camera technology and the judgement of experienced independent health and social care professionals, in order to safeguard vulnerable people in all care settings.

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Independent research carried out by onepoll, on behalf of Care Protect, showed that two-thirds of people would be more likely to choose a care home for a family member if independently monitored surveillance cameras were in place.

Care Protect employs monitoring personnel, each with relevant high level experience in the health or social care sector and licensed by the Security Industry Authority (SIA).

The company utilises sound and motion sensitive camera equipment, which when operational triggers live alerts of any unusual activity from the room. This could pick up incidents such as a knock or a fall and give greater insight if needed to a resident’s health. The alerts are forwarded to a team of 24-hour on-call professionals who are monitoring and assessing the calls as they come through. They will then determine any response or additional support needed.

This service operates independently of care providers, and directly with the various regulators, ensuring that there is an open communication between all parties involved in the care of residents.

A spokesperson for the home said: “We are proud to be trailblazing this system in Northern Ireland and expect others to follow suit when the very real benefits are demonstrated.

“Our home is committed to excellence in care, and also to promoting open and transparent relationships with all of our stakeholders. So for our residents, families, and staff, together with the local commissioners of care services at our homes and the RQIA regulator, our appointment of Care Protect as an independent monitor of our services, underpins our desire to provide care that is of a very high standard.

“We are aware that research has confirmed that the majority of people support the use of camera surveillance to help safeguard both service users and staff. Care Protect worked closely with us to ensure that all of our residents and/or their families, and our staff are fully aware of how the system works and that all the relevant permissions are in place.

Philip Scott

Philip Scott from Care Protect.

Philip Scott from Care Protect, who was born in Belfast, said: “We are delighted to be working in partnership with Three Rivers to bring Care Protect to Northern Ireland.

“The experienced and fully-licensed nurses and social workers monitoring the system will work with the home’s staff to ensure the highest quality of care and to provide the reassurance of enhanced safeguarding measures.

“The independence of the fully SIA licensed Care Protect monitors is crucial and their ability to escalate concerns to appropriate local and national governing bodies ensures no inappropriate practice witnessed can ever be suppressed or hidden.”

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