Nottinghamshire care home rated Outstanding

Wren Hall Nursing Home in Selston has been rated Outstanding by the CQC.

The home, which was rated Outstanding for being Caring, Responsive and Well-led, provides accommodation for 53 people, some of whom are living with dementia.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said: “Staff developed exceptionally kind, positive and compassionate relationships with people. They demonstrated person centred values, which placed an emphasis on respect for the individual being supported. People’s care was individualised, staff put them first and knew them really well.

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“Without exception, people, visitors, staff and professionals were overwhelmingly positive about the leadership of the service. They felt that the reason for the consistent high quality of service came from the proactive and positive leadership which filtered down to all of the staff.

“Care was personalised, staff knew about people’s lives, their families and what they enjoyed doing. There was a wide variety of activities for people to participate in both within and outside of the service.”

“People’s care plans were very detailed and written in a person-centred way. Relatives were actively involved in decisions about their relations care.”

To read the full inspection report, click here.

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