North Wales home owner fights to restore confidence after damning inspection

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The owner of a care home in North Wales has vigorously defended the service he provides despite the country’s Care and Social Services Inspectorate highlighting eight non-compliance incidents in the past year.

Ian Roberts, owner of Valley Lodge, a Robert Homes property in Llanarmon yn Ial, says he has already appointed a “highly experienced manager to oversee the running of the home”.

He says he has fully co-operated with the Inspectorate for Wales (CSSIW), and is working closely with them to address any outstanding areas of non-compliance.

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“We look forward to the CSSIW being in a position to update their report in the very near future,” he told the Daily  Post in Wales.

Valley Lodge can house up to 34 people with dementia-type illnesses. It was issued with eight non-compliance notices following an inspection in May last year, including safety fears after uncapped razors were found in resident rooms.

The home had not been run by a registered manager since 2012, a key compliance issue.

The CSSIW report at the time stated: “Through speaking with senior staff it is evident that there is no oversight of the storage, management and audit of medication practices and this places individuals who live in the home at risk.”

The inspectors also criticised the home’s recruitment policy and lack of training and supervision for staff, leading to a lack of quality time spent with residents.

In a section headed Quality of Life, the inspector noted:  “The evidence indicates that the culture at the home is not respectful of people who live there. Overall, people cannot be confident that they will be well cared for at Valley Lodge.”

 

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