New manager leads OSJCT care home turnaround

Michelle Hearn

A new manager has led the turnaround of The Orders of St John Care’s Trust s (OSJCT) Windsor Street care home in Cheltenham.

Michelle Hearn and her staff are celebrating after the home was rated Good in all categories having been rated Requires Improvement following its last inspection in December 2016.

“We are delighted to have achieved a Good rating, and it has taken dedication from the whole team at Windsor street to achieve this. We are focused and we are setting our sights on gaining an Outstanding rating next time!” Michelle said.

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In its inspection published this month, the CQC highlighted Michelle’s key role in turning around the home.

“Since the registered manager had been managing the home there had been a focus on changing the staff culture,” the CQC said.

“The registered manager had made their expectations clear, as well as their vision for the home and the values they wanted to see followed. All the staff we therefore spoke with put people at the centre of what they did. They were committed to improving people’s wellbeing and quality of life.”

Michelle began her career at OSJCT as a housekeeper, progressing to home manager last year.

“I have always prided myself on my enthusiasm and drive,” Michelle said.

“Taking on such a role was a challenge in itself, but with vision and my team, I knew I could achieve what I wanted to when I first walked into a home 23 years ago.”

 

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