New manager helps turn around Orchard Care home

Gillian Varley

A new manager has been praised by the CQC for helping turn around a failing home.

Gillian Varley, who was appointed at Orchard Care’s Ashlea Lodge in Millfield, Sunderland 18 months ago, was praised by inspectors after the service received a ‘Good’ rating from the CQC.

The service was rated ‘Requires Improvement’ following its previous inspection in December 2016.

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The home was found to have breached regulations in relation to safe care and treatment and good governance. The CQC found that medicines management at the service was not always safe, with records not always completed correctly.

Orchard introduced an improvement plan at the home following its acquisition in April 2016 due to the poor standards it had inherited from the previous provider.

In its latest inspection, the CQC highlighted the progress that had been made at the service, which had been led by Gillian.

The report also highlighted the home’s enjoyable mealtime experience and its happy atmosphere, as well as strong links to the local community, including visits from local pet owners, clergy, entertainers and children’s choirs.

Orchard Care Homes Head of Regional Operations for the north east, Jackie Murray said: “This ‘Good’ report means such a great deal to the whole team here at Ashlea Lodge.

“Since the new manager Gillian arrived 18 months ago, we have worked extremely hard together to focus on many areas that bring good quality of care to our residents and their families. The outcome is really pleasing. The report is positive about so many different aspects of the home, and we feel it is a delightful place to live and work. Well done to the team.”

Tracey Tomlinson, Group Head of Sales and Marketing at Orchard Care Homes, added: “The strong leadership of the home manager, Gillian, has ensured that the home has made great progress over the past year and a half. This Good CQC report is testament to that and we are absolutely delighted for all the staff, who we know will feel immense pride in this outcome.”

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