Milton Keynes care home is ‘outstanding’

Water Hall

Waterhall Care Centre in Bletchley, Milton Keynes has been rated ‘outstanding’ by the CQC following an inspection in February.

The home was rated outstanding for being caring and well-led and ‘good’ for being responsive, effective and safe.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said: “The whole staff team were extremely passionate about providing people with support that was based on their individual needs, goals and aspirations.

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“There was a culture of openness and transparency at the service. Staff were extremely positive about the management and leadership which inspired them to deliver a high quality service. Exceptional leadership was demonstrated by the registered manager with a pro-active effort to encourage ideas from staff.”

Waterhall Care Centre, which is run by Water Hall Healthcare Limited,  is a 56-bed purpose-built home providing care for people with nursing, residential or dementia needs.

Rob added: “People participated in a wide range of activities which kept them entertained and enabled them to follow their hobbies.

“People receiving end of life care were treated with exceptional care and compassion, as were their relatives and those that mattered to them; both during and following the person’s death.

“Staff had the knowledge and skills to carry out their roles and responsibilities and feedback was consistently excellent. One person said, ‘The staff know me very well and how I need to be cared for. I can’t fault them they are angels.’

“A relative told us: ‘The staff are very knowledgeable, they respond to any queries that I may have and keep me updated if there are any changes to my relative’s care needs.’”

To read the report, click here.

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