Milestones Trust has said it is “disappointed” after a home was rated ‘Requires Improvement’ by the CQC on its first inspection.
Abbey House in Swindon, Wiltshire, which opened 14 months ago, provides nursing and personal care for up to 74 people but had only 24 service users at the time of inspection.
Jon Green, Assistant Director of Operations – Eldercare/Dementia services, at Milestones Trust, said: “Whilst the report recognised the quality of care at Abbey House is good and that residents are treated in a kind, caring and respectful way, we are disappointed that in some areas the CQC found we have fallen short of the high standard our residents and their families should expect from us.
“The home opened only 14 months ago and, with a new team in place and new systems and processes being set up, there have been some early teething issues. That said, delivering high quality care is our top priority, and we have already taken steps to address all the issues raised in the report, which were regrettable but isolated incidents. These include reviewing our procedure for carrying out checks of residents’ care plans and addressing medicine storage.
“We have written to all our residents and their families to explain what we are doing and would like to reassure them that we are absolutely committed to providing excellent care for them and their loved ones.”
The home was criticised by the CQC for failing to store medicines securely, inaccurate record keeping and ineffective monitoring, as well as not always acting to mitigate the risks associated with weight loss.
To read the report click here.