Methodist Homes Association (MHA) is celebrating its third CQC Outstanding rating.
The Martins at The Vinefields in Bury St Edmonds, which cares for 42 residents, including 22 specialist places for people living with dementia, was rated Outstanding for being Caring, Responsive and Well Led.
Manager Liz Fleming, who was described in the CQC report as being “exceptional”, a role model who was respected by those who used the service and a manager who led by example, said: “We are all thrilled and delighted to have been acknowledged by the inspectors as being Outstanding. We have a fantastic staff team, residents and relatives at The Martins and that is what makes a care home a community.
“All of us want what is best for our residents and everyone, from the kitchen staff through to the office staff through to the carers, work to put our residents at the heart of what we do.”
The Martins joined Cedar Lawn at Stratford upon Avon and Starr Hills in Stockport in being rated Outstanding by the CQC. Overall, 87% of MHA’s 88 care homes are rated as Good or above.
Inspectors said “people received an outstanding level of care which responded to their individual needs and preferences. Skilled and caring staff supported people in the way they chose”.
The CQC also noted that staff were exceptionally caring and compassionate and treated people respectfully and demonstrated great patience and empathy. Staff also sought to ensure people’s self esteem and dignity was maintained, the inspectors noted.
People were also extremely well supported at the end of their life and experienced care which reflected their very specific preferences and met their needs.
MHA’s Regional Director for Care Homes Linda Zaidi added: “Liz and her team should feel very proud of the Outstanding rating for The Martins.
“Choice is very important to our residents and Liz and her colleagues make sure the residents know that The Martins is their home and that they respect and value their opinions.”
To read the report click here.