Methodist Homes Association’s (MHA) Willersley House Care Home in Willerby near Hull has joined a select band of services to achieve a perfect CQC rating.
The home is among just services to have gained five Outstanding CQC ratings (see below).
Manager Laura Barnsley said: “We run our home very much to meet the individual needs and preferences of the people living here, including what they like to eat, how independent they want to be and their medical requirements.
“We constantly anticipate residents’ changing requirements and look for creative ways to make life even better for them. We encourage everyone who lives, works or visits here to let us know if something is wrong or could be done better and we all discuss issues and problems to see what we can learn from them.
“As the home manager, I feel very blessed to have such a fantastic staff team, and this successful outcome is the result of their hard work and dedication. I would like to thank my team sincerely for being true professionals and an inspiration to us all.”
In its report, the CQC report highlighted the quality and consistency of Willersley’s staff. The home has not employed any agency staff for more than 18 years and maintains an employment level of 110% to ensure staff training and leave do not affect the level of care provided.
Laura and her team were described by the CQC as “passionately caring and supportive” as well as “highly skilled and competent”.
MHA Regional Director Jasbir Singh said: “The CQC has, rightly, identified that the whole team that works at Willersley House is what makes it such an amazing place to live. As the report says, Laura leads by example and is an excellent role model for her team and the wider organisation.
“People from some of our other homes have already visited Willersley House to see how they do things and we will now be sharing this report across MHA so that all our homes – the vast majority of which are also Good or Outstanding – can see what they can learn from it. MHA has 75 years of experience of providing high-quality, innovative care, so this report is just one of the many achievements we have to celebrate this year.”
To read the report click here.