Luxury care home provider celebrates second CQC Outstanding

Family owned luxury nursing home provider Stow Healthcare has celebrated its second CQC Outstanding.

Ford Place Nursing Home in Thetford, Norfolk was rated Outstanding for being Responsive and Well led following an inspection in November 2017.

Two of Stow Healthcare’s four care homes are now rated Outstanding with its remaining two homes awaiting inspection.

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Stow Healthcare managing director Roger Catchpole told CHP: “We are thrilled to have two of our four homes rated as outstanding already, with the remaining homes in our group due inspections at any time.”

Jemima Burnage, CQC’s Head of Inspection for Adult Social Care in the central region, said: “Our inspection team was really impressed by the level of care and support offered to people at Ford Place Nursing Home, which we found gave them an enhanced sense of quality of life and well-being.

“Staff provided seamless care working together to ensure they met people’s needs. Inspectors observed kind, compassionate staff that spent time with people and their families to ensure their needs were fully met.

“People were able to retain their interests and routines and staff fitted in around these. There was good stimulation for people and plenty of opportunities to stay connected to their pasts. Activities were organised and provided throughout the week and people were always given opportunities to follow their own interests and hobbies. This helped to alleviate social isolation and encouraged people to remain independent and active.

“Staff encouraged people to retain their independence and upheld people’s dignity. End of life care was exceptional and demonstrated the value staff placed on people in their care.

“The registered manager was strong and provided clear leadership, direction and support to their staff.”

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