LONDON CARE ROADSHOW: NCA highlights CQC pitfalls

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Recently retired CEO of the National Care Association Sheila Scott OBE shared how care home providers can avoid the common pitfalls of a CQC inspection during a talk at the National Care Roadshow in Epsom.

Sheila highlighted medication, registered managers, Deprivation of Liberty Safeguard (DOLS), staffing levels, training and auditing systems as the main areas where inspectors had found need for improvement.

On medication handling, Sheila said providers needed to focus on training staff and systems auditing, including developing a clear system for when drugs were administered.

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Not having a registered manager in place was another area where providers were sometime falling down, she added.

Sheila said it was important to record what steps were being taken to find a registered manager in order that inspectors could see action was being taken.

She added that providers had to ensure they had applied for DOLS authorisation if residents were not able to leave their homes on their own and to ensure that these were renewed after the expiry.

With inadequate staffing being another common issue brought up by inspectors, Sheila said providers needed to be able to demonstrate their methodology and how it related to dependency levels.

Regular training on fire safety and health and safety also needed to be maintained as well as a focus on food hygiene, she advised.

Providers also need to maintain an extensive auditing system to provide evidence that they are complying with the law, to measure the quality of service provision, demonstrate action taken and to show that they were consulting with people cared for and their families.

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