LONDON CARE ROADSHOW: How to improve your ratings, CQC

Segun Oladokun, CQC head of inspection London South, shared how care home providers can improve their ratings during the London Care Roadshow.

While Segun said it was encouraging that 72% of inspections were ‘good’, he cautioned that the rate was much lower amongst nursing homes at 62% due to staffing issues, while larger homes also underperformed the average.

Segun said: “Larger homes find it more difficult to maintain consistency. The larger you are the more difficult it is to drive through the same ethos.”

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The inspector highlighted that those homes rated ‘requires improvement’ had not improved as much as hoped due to this being misinterpreted as “room for improvement”.

In order to achieve ‘outstanding’, Segun said operators needed to be able to demonstrate what was above and beyond about their service. Secondly, providers rated good needed to have more of a conversation with inspectors on how they can go about reaching the next level.

Providers also needed to be able to demonstrate evidence of the impact on the person receiving care, Segun advised.

As part of its next five-year strategy, Segun said the CQC would be focusing on risk much more and was also considering extending the inspection period for good and outstanding homes from 18 months to 2 years, currently.

The CQC also plans to adopt a more online strategy and would be working on closer integration of health and social care systems, Segun revealed.

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