Lifestyle Care, which operates 15 care homes in England, has turned to Care Protect surveillance and monitoring to safeguard its residents and staff in two of its properties.
Beech Court in Romford, Essex, and Coniston Lodge in Feltham, Middlesex, are the first homes in the Lifestyle Care group to adopt the Care Protect system.
The system works with a combination of surveillance cameras in the homes and a remote monitoring service by a team of security staff with specific experience in the health or social care sector. Everybody in the monitoring team is licensed by the Security Industry Authority.
Care Protect uses sound and motion sensitive camera equipment that triggers live alerts of any unusual activity. Those alerts are forwarded to the 24 hour on-call professionals who are monitoring any untoward events. They will then determine the response time for intervention.
This service operates independently of care providers, with monitors using their experience and training to assess incident severity and recommend what action is required and in what timeframe.
In the unlikely event that a provider repeatedly fails to respond to recommendations that relate to safeguarding issues, Care Protect can in such circumstances escalate a complaint to the appropriate regulator.
“The experienced and fully-licensed nurses and social workers monitoring the system will work with the homes’ staff to ensure the highest quality of care and to provide the reassurance of enhanced safeguarding measures,” said Philip Scott from Care Protect.
“The independence of the fully SIA licensed Care Protect monitors is crucial and their ability to escalate concerns to appropriate local and national governing bodies ensures no inappropriate practice witnessed can ever be suppressed or hidden.”
A spokesperson for Lifestyle Care added: “Our company is an organisation not just committed to excellence in care, but also to promoting open and transparent relationships with all of our stakeholders. So for our residents, families, and staff, together with the local commissioners of care services at our homes and the CQC regulator, our appointment of Care Protect as an independent monitor of our services, underpins our desire to provide care that is of a very high standard.
“We are aware that research has confirmed that the majority of people support the use of camera surveillance to help safeguard both service users and staff. Care Protect is working with us to ensure that all of our residents and/or their families, and staff are fully aware of how the system works and that all the relevant permissions are in place.
“As early adopters of this technology we are pleased to be leading the way and fully expect the health and social care sector to follow by embracing the use of independent and properly monitored surveillance to give greater confidence to commissioners, service users and families.”