Leicestershire care home rated Outstanding

Diamond House

Diamond House in Beaumont Leys, Leicester has been rated Outstanding by the CQC.

The service provides care and support for up to 44 older people, the majority of whom are living with dementia.

Rob Assall-Marsden, CQC’s Head of Inspection for Adult Social Care in the central region, said: “People felt safe, staff were trained in how to protect people from abuse and knew what to do if they were concerned about the welfare of anyone using the service.

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“People were encouraged to make decisions about their lives and care plans provided information for staff telling them what support people required to ensure their independence.”

Service users and their relatives were very complimentary about the food provided by Diamond House and meal times were found to be a social affair enjoyed in a calm and relaxed environment.

The home had been decorated and adapted to meet the needs of people living with dementia.

People were encouraged to take part in activities and perform tasks which provided them with reassurance and a sense of purpose.

The home’s garden was accessible and provided stimulation and interest and was used by people to relax and take part in activities.

Rob added: “People were supported by very kind, caring and compassionate staff who went the extra mile to provide people with high quality care. The whole team was extremely passionate about providing people with support based on their individual needs and there was a strong culture at the service of treating people with dignity and respect.

“The provider had an effective quality assurance system in place, which included consultation with people using the service and their relatives to ensure the service delivered high quality care.”

To read the report click here.

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