Independent Wolverhampton care home picks up ‘outstanding’ rating

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A Wolverhampton-based independently run care home has received an ‘outstanding’ rating from the Care Quality Commission (CQC) following its last visit.

Croft Residential, which has a capacity of 27 residents, scored the top marks in three of the five categories, ‘caring’, ‘responsive’ and ‘well-led’ while securing ‘good’ ratings for the other two.

The report said: “People received personalised care that was tailored to their individual needs and preferences. Staff knew people well and sought to actively engage them in activities and hobbies that were specific to their interests and past experiences. Staff were committed to supporting people to lead varied and fulfilling lives and took time to get to know and understand people.

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“There was strong leadership at the home which fostered a culture of positive service development and workforce enthusiasm. The management team involved people and their relatives in evaluating the care and support provided and used this feedback to continually develop and improve the home.”

When the home was last reviewed in 2014 it was assessed as ‘good’.

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