Hospices outperform other services in CQC Outstanding

Hospices have the highest percentage of services rated Outstanding, according to a CQC report.

The State of Hospice Services in England, 2014 to 2017 report found that 25% of hospices were rated Outstanding (51 services), with a further 70% (142 services) rated Good. Only 2% of domiciliary care agencies, nursing homes and residential homes are Outstanding.

Jonathan Ellis, Director of Policy and Advocacy, at national hospice and palliative care charity Hospice UK, said: “We are delighted that more than nine in ten hospices have been rated Good or Outstanding by the Care Quality Commission, highlighting the remarkably high standard of care they provide. It reflects the expertise, passion and commitment of hospice staff and volunteers and the strong leadership and positive work culture within the sector.

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“With its holistic, highly caring approach, hospice care can be transformative for dying people and their families, however, we know there is no room for complacency and delivering Good or Outstanding care is an ongoing process.”

Inspectors found hospice leaders and frontline staff displayed a strong commitment to providing truly person-centred, compassionate care and support to people using their services, and their loved ones, as well as developing strong relationships with other services in the area.

Andrea Sutcliffe, Chief Inspector of Adult Social Care at the Care Quality Commission, said: “People often access hospice care at a time when their complicated health and social care needs have to be met alongside compassionate emotional support. This is not a simple thing to do.

“It was clear from our inspections that the vast majority of hospices have the needs of people and their families at the centre of their work. It is particularly encouraging to see services committed to continuing improvement reach out to groups they had little contact with in the past to understand the obstacles they have faced and how they can support them better now and in the future.

“To see dedicated staff have such careful consideration of the whole person and their needs was a privilege for inspectors and something I would encourage other services to learn from.”

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