Home rated Requires Improvement following resident death

Sussex Health Care’s (SHC) Clemsfold House has been rated Requires Improvement by the CQC following an inspection prompted by a resident’s death.

The inspection, which was also prompted by another resident suffering an injury from a fall, was carried out this month.

The CQC commented: “The information shared with CQC about the incidents indicated potential concerns about the management of risk of falls. This inspection examined those risks. These events were brought to the attention of the Police and West Sussex County Council (WSCC).

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“Whilst we were at the inspection the registered manager received information from WSCC and was informed that no further action was being taken by the police or the local authority regarding the death which was not deemed to be suspicious.”

SHC is being investigated over a number of deaths of people between April 2015 and June 2017 (see Probe widened into Sussex Health Care deaths).

Its Kingsmead Care Centre was also rated Requires Improvement this month (see Police probe home rated Requires Improvement by the CQC).

A SHC spokesperson commented: “We are disappointed by this report from the CQC, and do not believe the rating accurately reflects the quality of care provided to our residents – many of whom have been supported by us for a good many years.

“There is evidence throughout the report to support a ‘Good’ rating. The report openly acknowledges that people are happy with the support they receive at Clemsfold House. It notes that staff are kind and respectful, that they know residents well and how to meet their needs.  Relatives said that they were made welcome whenever they visited, and that any complaints are managed effectively.

“The report highlights that residents are treated with dignity and respect, and they are supported to express their views and be involved in decision-making about their care. It further confirms that staff understand their roles and duties, and they speak positively about the home and the support they receive from the management team.

“The health and wellbeing of the people we support is always our first priority and this is evidenced by our track record of good reports from the care regulator over recent years and consistently positive feedback from residents and relatives. Given this context and the many positives highlighted in the report we remain disappointed by the CQC’s overall rating.

“Nevertheless, we will continue to work closely with the CQC to ensure that the care we provide continues to be of the highest standard.”



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