Helen McArdle Care, which operates 17 care homes in the North East of England, has earned an Outstanding overall CQC rating for a second home in under a year.
All of the group’s other care homes are rated Good, although three are currently awaiting the official publication of fresh ratings following inspections under the CQC’s new regime.
Helen McArdle Care has three new homes under construction, with its next opening expected in November this year.
Greenways Court in Consett, County Durham, joins Eden House in Bishop Auckland among the 0.5% of care homes in the UK rated as Outstanding overall by the CQC.
Greenways court was rated Outstanding for being caring and effective, and was rated good for being safe, responsive, and well-led.
Helen McArdle CBE, chairman and founder of Helen McArdle Care, said that her team deserve the credit for the Outstanding rating. “It is extremely difficult to achieve an Outstanding CQC grading and this is our second so far! Our staff teams work very hard to provide the highest quality of care and to be innovative in all that we do, so for that to be recognised is fantastic.
“We couldn’t have achieved this excellent result without the hard work and dedication of every single member of staff and the support of residents, relatives and healthcare professionals. I am so proud of the whole team.”
Donna Dove, care home manager at Greenways Court added: “All of my team work so hard to ensure that we provide the very best care. We are all thrilled that the home has been recognised as Outstanding and we will be sure to have a party with residents and their families to celebrate.”
Following an inspection in February this year, Greenways Court was described by CQC as a residential care home providing accommodation and personal care for up to 51 older people. The service does not provide nursing care.
“The service was extremely caring,” the CQC report states. “We observed a range of warm and affectionate interactions during our inspection, with people who used the service and staff sharing jokes with staff. People we spoke with and their relatives were unanimous in their praise of the caring attitudes of staff. We found the atmosphere to be extremely relaxed, calm and welcoming and all relatives we spoke with told us this was the case whenever they visited. We saw people were treated in a dignified manner with regard to personal interactions with staff, as well as having their rights upheld, such as the right to a particular religious belief, or the right to vote.”
Ms Dove came in for particular recognition. “The registered manager displayed an excellent knowledge of people’s needs and led by example when they identified opportunities to improve service provision,” the CQC report notes.