HEALTH PLUS CARE: CQC offers Outstanding tips

Andrea Sutcliffe, CQC chief inspector of adult social services.

CQC Chief Inspector of Adult Social Care Andrea Sutcliffe has offered her tips on how to gain Outstanding.

Andrea was speaking to delegates during the second day of Health Plus Care at London ExCeL.

“People should be at the centre of the service. Outstanding care is about thinking about the whole person,” she said.

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Andrea added that providing good leadership across the whole organisation was key to achieving great care.

The importance of having an open, transport and inclusive culture and being creative and innovative were also highlighted.

Andrea said use of the arts was important in the treatment of dementia, particularly encouraging music and singing,

“Music can have a wonderful impact on enriching people’s lives,” Andrea added.

She also pointed out the importance of new technology, indicating the example of a home in the North West which has introduced a course in the use of iPads.

Most importantly, Andrea said providers should remain focused on their people rather than the regulator.

“Care homes should be people’s homes and make residents’ life worth living,” Andrea added.

“They should be places where people have a good time.”

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