An HC-One home in Stevenage was “not consistently safe” before a fatal fire in February, the CQC has revealed.
The CQC said: “Medicines were not always managed safely. Some people received care in a person centred way but we observed some people who did not.
“There were not always sufficient staff available to meet people’s needs in a timely way. Most people were supported in a safe way, however, some assessments and processes did not always promote this.”
The CQC said staff knew how to recognise and report any risks to safety and were recruited safely, however, they were also overdue training updates.
The report added that most people were supported in a safe way, however, this was not always supported by assessments and processes.
An elderly man died following the fire in the home, which was recently acquired from Bupa, in February.
An HC-One spokesman said: “The health, safety, and wellbeing of everyone we look after are our main priorities.
“We take all feedback from the CQC very seriously, and since the inspection back in January, we have implemented a robust action plan to directly address the regulator’s concerns. Medicine administration procedures are being routinely audited, and we continue to have the right numbers of staff to meet our residents’ dependency needs.
“The home is being actively supported by our wider regional team and we look forward to welcoming the CQC back to the home in the near future to show them the progress that we are making.”
An investigation into the cause of the fire is ongoing.