HC-One celebrates Outstanding CQC rating

Celebrations at HC-One’s Jack Dormand Care Home in County Durham after it was rated Outstanding by the CQC.

The home became HC-One’s fourth Outstanding service following an inspection by the CQC in December 2017.

Manager Marie Shillaw said: “We are delighted to have been rated as an ‘Outstanding’ home. Everyone here works so incredibly hard to ensure that residents receive the very best care at all times, and it is a great privilege to be recognised in this way.”

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Jack Dormand accommodates up to 43 people with nursing care needs, including those living with dementia.

The CQC noted how Marie had identified innovative ways of improving the social and communication skills of people with social anxiety disorders. Inspectors found that staff had identified people with communication needs or who requiring additional social stimulation and took the time to visit them in their rooms and engage in activities or conversations of their choice.

Debbie Westhead, Deputy Chief Inspector of Adult Social Care in the North, said: “The registered manager had developed excellent links with the local Clinical Commissioning Group and the local NHS Foundation trust to develop and improve outcomes for people who used the service. Of the many plaudits the service had received, one had come from the local mayor who had worked as a volunteer and bus driver at the home. She praised Jack Dormand and the staff who “go above and beyond their duties, it’s like a big family unit, a labour of love”.

Justin Hutchens, Chief Executive Officer at HC-One, added: “I would like to thank and congratulate every colleague at Jack Dormand for their hard work. At HC-One we aim to be the care provider of choice for residents in the communities that we serve, and Jack Dormand epitomises this mission. The home is a real asset to the HC-One family, and they deserve every single bit of praise they have received.

“Only around 3% of care homes in England achieve this rating. Being recognised as one of the very few providers to achieve this for one of our nursing homes is a huge moment for us, and I am immensely proud to work alongside such outstanding colleagues.”

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