HC-One care home issued with Improvement Notice

HC-One’s Springfield Bank Nursing Home in Midlothian has been issued with an Improvement Notice by the Care Inspectorate.

The notice followed an inspection identifying six elements of care requiring urgent improvement.

A Care Inspectorate spokesperson said: “The Improvement Notice we have served clearly lays out the improvements we must see so that the care provided to residents improves quickly.

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“We will visit this care home again soon to check on progress and if we are not satisfied that the matters raised are being addressed urgently we will not hesitate to take further action.

“Everyone in Scotland has the right to safe, compassionate care which meets their needs and respects their rights.

Areas of concern raised by the inspection included meeting resident’s nutritional needs and risks associated with medicines management.

The Inspectorate said action was also required to ensure appropriate care for people with pressure ulcers, to ensure staff have the necessary skills to carry out their work and to ensure that sufficient numbers of staff were working at all times.

An HC-One spokesperson said: “The health, safety, and wellbeing of everyone we care for are our highest priorities.

“We were disappointed with the Improvement Notice, which is based on inspections carried out in December 2017 and January 2018.

“We take feedback from the Care Inspectorate very seriously, and since the inspections, we have been working hard to address its concerns. We have increased the level of training available to staff, and have introduced a rigorous induction programme for new colleagues, to ensure they are aware of and adhere to the high levels of care we expect within the home.

“The Care Inspectorate is pleased with the progress being made in the home, and we are working closely with the regulator, and the local authority, as we continue to make improvements.

“We are confident that we will have addressed all aspects of the Improvement Notice by April, and we look forward to welcoming the Inspectorate back in the future to demonstrate the progress we have made.”

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