Hartford Care celebrates first CQC Outstanding

Southern England care home provider Hartford Care is celebrating its first Outstanding CQC rating.

Malden House in Sidmouth, Devon picked up four Outstandings for Effective, Caring, Responsive and Well-led following an inspection in February and March.

CEO of Hartford Care Sean Gavin said: “We’ve always been really proud of the team at Malden House because they ensure the residents receive the best possible care, on a daily basis.

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“We are delighted this has been recognised by the recent report by CQC and I would like to congratulate the team on this outstanding achievement. This is a first for the Hartford Care Group and I am confident that Malden House will be a shining example for the rest of our care homes in the family.”

The CQC report said “people received exceptionally effective care, based on best practice evidence by staff with an in-depth knowledge of their care and treatment needs. The ethos of the home was one of an extended family. Staff had excellent communication skills and developed positive, kind, and compassionate relationships with people. Staff ‘went that extra mile’ to meet their needs and wishes”.

Malden House has developed and embedded strong community links with places such as Sidmouth Museum and delivers a successful and innovative weekly ‘Tiny feet club’. The club focuses on building intergenerational relationships, providing sensory and stimulating opportunities for residents and children to spend time together.

Registered manager Agnieszka Orlowska said: “I started my journey with Hartford Care in 2014 and as a manager, it has been my biggest dream and ambition to achieve this Outstanding rating. I am very proud of the whole team because they have all contributed to this achievement to provide care, comfort and companionship in an environment that is safe and happy for all. The Outstanding rating is proof that we provide a high level of person-centred care, so our residents can live their lives with purpose and full potential – we are very happy!”

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