‘Good’ rating puts seal on care home turnaround

A care home previously rated Requires Improvement by the CQC has been given a Good rating.

Caring Homes’ Hillside Care Home in Sudbury, Suffolk had been issued with a Health and Social Act compliance warning notice following its previous comprehensive inspection in February 2017.

Manager Jolene Anderson said: “At Caring Homes we want to ensure that our home is just that – a caring home. We are all really pleased that the CQC inspectors have recognised the continuing and ongoing improvements at Hillside and we are delighted with our Good rating.  This is down to the fantastic team here and great support from my senior managers at Caring Homes.”

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The service’s previous warning notice had been issued following an inspection that rated the home Requires improvement overall.

The inspection highlighted issues with staffing numbers and safe medicine provision.

An Action Plan was introduced at the home which resulted in it receiving a Good ‘Safe’ rating after a follow-up inspection in July 2017. The service remained Requires Improvement overall, however.

In its latest inspection, Hillside was rated Good for being Safe, Effective, Caring and Well-led, and Requires Improvement for being Responsive.

The CQC commented: “Effective recruitment processes were followed and there were enough staff to meet people’s needs. People received their medicines safely and as prescribed. Medicines were administered by staff who were trained to do so.”

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