‘Good’ CQC rating confirms care home turnaround

An Orchard Care service previously rated Requires Improvement has been given a Good rating across all assessment areas.

Eaton Court in Grimsby, which provides residential and nursing care for up to 45 older people, some of whom are living with dementia, was inspected by the CQC in February.

Home Manager Tracy Gibbett said: “We are all absolutely delighted with the Good rating, and I am extremely pleased to hear that staff enjoy working here and feel supported. The team have worked incredibly hard to enhance life in the home for all residents, and we are looking forward to continuing the development of the communal areas, and activities provision. ”

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Eaton Court was rated Requires Improvement in Safe and Well-led following its last inspection by the CQC in January 2017.

Inspectors found two breaches of legal requirements because staff were failing to keep care records up to date. Orchard Care was also asked to complete an action plan demonstrating how it intended to bring the key questions of Safe and Well-led up to at least Good.

In its latest inspection, the CQC said improvements had been made to meet the relevant requirements.

The report stated: “We found at this inspection people were receiving appropriate care and support and this was documented. We found the service was monitored appropriately and effective auditing and monitoring was in place to help staff assess if people’s need were met.”

Tracey Tomlinson, Group Head of Sales and Marketing at Orchard Care Homes, said: “This report shows that, under Tracy’s leadership, the team at Eaton Court has significantly improved standards in the home, and should all be extremely proud of the results. We are pleased that staff are also taking advantage of opportunities for further training, and feel able to ask for support if they need it.”

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