Staff and residents are celebrating after Gold Care Homes’ Manor House in Kingstanding, Birmingham was rated Outstanding by the CQC.
The 37-bed home, which provides care for the elderly, including those living with dementia, was rated Outstanding for being Caring, Responsive and Well-led.
The home’s registered care manager, James Morris, said: “Everyone at Manor House is delighted with this rating from the CQC, as it recognises the fantastic work that all the team do here.
“We work hard to make sure our residents can live in a friendly, safe and engaging environment and we are very proud of what we have achieved in the last couple of years. I would like to say a big thank you to all of the staff who made this achievement possible.”
The CQC commented: “Care was personalised and staff treated people as individuals with the utmost respect; they were exceptionally kind, caring and compassionate, making all interactions count.
“Staff built trusting and supportive relationships with people and their relatives. All of which contributed to ensuring people received an excellent caring service.”
The CQC added that “people living at the home were extremely happy with the service they received because they felt very safe, comfortable and respected by the staff that supported them”.
Gold Care Homes group operates in a number of locations across the UK, including sites in Hertfordshire, London and the South East.
Sam Cheekoory, Chief Operating Officer for Gold Care Homes, said: “On behalf of everyone at Gold Care Homes I would like to offer congratulations to James and the team at Manor House.
“Gaining an outstanding achievement from the CQC is no small feat, so they should all be very pleased with what they have achieved.
“We aim to provide the highest levels of care in all of the 21 homes in our group and we strongly believe that the service we provide is outstanding, but to have the CQC confirm this is a real honour.”
To read the report, click here.