Four Seasons care home given notice to improve

Chiltern Court care home n Wendover, Buckinghamshire has been given six months to improve by the CQC following an inspection in November.

Inspectors found continued breaches of health and safety regulations in relation to medicines administration, recruitment and infection control that were initially found during a previous inspection in February 2017.

A Four Seasons spokesperson said: “We are sorry that Chiltern Court has fallen well below the standards that we expect all of our care homes to provide. Since the inspection, which took place in November, we have been treating this as a priority and carrying out a comprehensive programme of improvements.

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“As an organisation we have very robust systems, procedures and documentation to support a high standard of care and our immediate focus has been to ensure that they are followed effectively in the home, which will lead to improvements in the service.

“We have been reviewing personalised care plans and care records to ensure they are up to date and that they reflect the individual needs and wishes of each resident. We are supporting staff with enhanced training in our policies and procedures to maintain quality of care.”

A regional manager has been assigned to oversee improvements at the service in response to criticism of how the service had been managed. A support manager has also been appointed at the home.

Chiltern Court is seeking accreditation to offer a new generation of dementia care known as the Dementia Care Framework.

Developed by the provider and thought to be the first of its kind, the programme uses purpose-designed technology to support care teams to create and update an audit of each resident’s physical, psychological and emotional condition and their day to day experience, so that care can be adjusted to their changing needs.

The programme is based on 320 recognised standards, including NICE Guidelines (National Institute for Health and Care Excellence) and Alzheimer’s Society best practice guidance.

A specialist training programme for the staff includes a simulated experience of what it is like to live with the sensory and cognitive impairments associated with dementia. This is to improve their understanding and empathy for people living with the condition.

To read the CQC report, click here.

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