Keychange Charity Rose Lawn Care Home in Sidmouth, Devon, a formerly failing home, has been rated ‘outstanding’ by the CQC.
Inspectors rated the home ‘outstanding’ for being responsive to people’s needs and being well-led, and ‘good’ for being safe, effective and caring.
Home manager Kerrie Howard told Care Home Professional: “It’s incredible it’s down to the hard work of the team. It’s a massive achievement. We have transformed the home since I took over three and a half years ago when it was failing. Because we actively listen to our residents and our staff who feel valued. We strongly believe in the home being the residents’ to run. We have taken on board their ideas and taken risks but it has worked.”
Debbie Ivanova, deputy chief inspector for adult social care (South), added: “We were delighted to see how well the service supported people’s interests and encouraged people to gain new experiences in an engaging way.
“It was encouraging to see that management looked for proactive ways to improve the service by involving people using the service and their relatives to provide suggestions for improvements that were then acted upon.”
Inspectors praised the “stimulating and enjoyable” environment provided for residents with activities held throughout the day and evening, including quizzes, art classes, musical entertainment and trips.
The home uses innovative ways to improve people’s sense of well-being including a virtual reality system that allowed people to experience going on a safari or swimming in the ocean.
People were encouraged to continue with their interests or take up new ones, which had resulted in the staging of a fashion show and art exhibition.
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