Former Bupa carer pleads guilty to neglect

A former Bupa care worker has pleaded guilty to ill treatment and neglect after being caught on camera by a resident’s family.

Bina Begum, 49, was given a 12-month community order by Birmingham Magistrates Court for her mistreatment of 77-year-old Betty Boylan at Bupa’s Perry Locks home.

Ms Begum admitted her actions had been “reckless rather than intentional or deliberate”.

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The 49-year-old was caught on a hidden camera slamming Mrs Boylan’s head against the back of chair while changing her clothes.

Mrs Boylan’s daughter, Bernadette Jarvis, said: “To a vulnerable person who can’t say anything, there’s just no words to explain what she’s done to be quite honest.”

The family also caught footage of deodorant being sprayed in Mrs Boylan’s face.

West Midlands Police said they had interviewed a 43-year-old woman and inquiries were ongoing.

Bupa Care Services director of quality Vivienne Birch said: “The actions of these individuals are unacceptable, we immediately removed them from the home and they have since been formally dismissed.

“We were shocked and saddened by the footage.  We’re deeply sorry this happened and the distress it has caused Mrs Boylan’s family.

“We’re proud of the care our staff provide and do not tolerate behaviour like this at any of our homes.”



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