47-bed Exeter care home the Old Rectory Nursing Home achieved an ‘outstanding’ CQC rating across four of the body’s evaluating criteria.
The home’s status has been promoted from ‘good’ to ‘outstanding’ with effective, caring, well-led and responsive catergories all scoring the top mark. When the home was reviewed by the CQC in 2015 all five categories were marked as ‘good’.
The report said: “We found The Old Rectory to be providing an excellent service. The provider and manager were clearly passionate about providing a high quality, individualised service and regularly promoted and shared this with people, relatives and the staff team.
“People and the staff knew each other well and these relationships were valued. Staff saw the service as a nice place to be and often popped in when not on duty to say hello to people or attend particular events.”
According to the report the site’s manager said: “We are all about the lived experience. We support staff to think about the care they are giving. It’s about engaging with people. I don’t sit in the office. I’m out there, I like to be visible. We all live and work together.”