EXCLUSIVE: ‘Thumbs up’ for Outstanding care home

Staff at Nunthorpe Oaks care home in Middlesborough are celebrating being rated Outstanding by the CQC.

The home, which is run by Embrace Group, provides care and accommodation for up to 56 people, some of whom are living with dementia.

Service Manager Jenny Stubbs told us: “I really couldn’t be happier. My entire team works so hard; they’re a dedicated group of professionals with the welfare of residents at the heart of everything they do.

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“It’s so well deserved and I’m grateful to CQC for recognising what we’ve achieved. I’d also like to acknowledge the support we’ve had from the Embrace senior management team and head office support staff. We can all walk a little taller because we’ve all had a hand in producing this great result.”

Nunthorpe was rated Outstanding for being Caring, Responsive and Well-led.

Debbie Westhead, CQC’s Deputy Chief Inspector of Adult Social Care in the North, said: “People received a consistently high standard of care, because staff were led by an experienced and proactive manager who was always striving to improve the service provided.

“We saw that staff knew people using the service well and understood their needs. It was clear that people were well cared for and staff helped them to maintain their independence and give them a good sense of self-worth.”

Inspectors found that people received care and support in an exceptionally personalised way with care focused on their wishes and preferences.

Residents and their families were at the centre of decision making and people felt safe and could tell staff if they were unhappy.

Audits resulted in clear action plans to address shortfalls or areas of improvement, the CQC added.

To read the report click here.

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