EXCLUSIVE: Somerset care home gains Outstanding

Highfield Residential Care Home in Castle Cary, Somerset has been rated Outstanding by the CQC.

The home, which was also named Care Organisation of the Year 2017 by community interest company Care Focus (pictured), provides care for up to 22 people.

Owner Philippa Biddlecombe, who runs the business with husband Stephen, said: “We are all thrilled with our Outstanding rating and recent award and appreciate the support we have from our families, healthcare professionals and inspector.”

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“Our large staff team are the backbone of the home. We seek diverse forms of training to make it empowering and motivating, and with their commitment they bring energy and enthusiasm to the lives of everyone within the home.

“Our drive and passion is to deliver the highest levels of care focusing on the individual residents who come to live with us.”

Residents are involved in all aspects of running the home, including putting together menus and activities, and interviewing and recruiting staff.

A wide range of activities includes musical performances, coffee and lunch trips, vintage tea afternoons, school visits and animal petting. Volunteers are matched with residents with particular interests.

Deborah Ivanova, CQC’s Deputy Chief Inspector of Adult Social Care, said: “Highfield House Residential Care Home provides exceptional care within a culture of openness cultivated by years of dedication and hard work.

“The leadership continually inspires staff to deliver services that enhance people’s quality of life and wellbeing and make sure people can enjoy their experience of care.

“We were delighted to see how care was created around people’s individual needs and this included their spiritual wishes.

“There was a real commitment to high quality care which was reflected in how people were placed at the heart of the service. People were supported to maintain strong links with the community through meaningful, imaginative activities and opportunities.

“It was also great to find outstanding end of life care where people and their relatives were given exceptional support and treated with compassion throughout and following the person’s death.”

To read the report click here.

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