EXCLUSIVE: Dorset care home celebrates ‘outstanding’ rating

Regency

Luxury Care’s Regency Manor Care Home in Poole, Dorset, is celebrating being rated ‘outstanding’ by the CQC.

The bed received four outstanding ratings for being effective, caring, responsive to people’s needs and well-led with a further ‘good’ for being safe.

Mandy Kittlety, director of care services, told Care Home Professional: “Our journey to achieving an outstanding rating has been an amazing experience in itself.

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“When you take over a care home that needs work in every area you know that it’s going to be hard work and it certainly was at Regency Manor. However, every step of the way as we learnt and developed we have had the support of our CQC inspector, the local authority and many other stakeholders. We know that our fantastic dedicated, hardworking and compassionate staff team are undoubtedly key to this achievement.”

Luxury Care was asked by the CQC to take over the Regency which was then a failing home in August 2013. The home had been turned around in a matter of months with it becoming fully compliant in January 2014.

“Our  secret is purely that we continually do all we can to make sure Regency Manor is a really good place to live, work and visit,” Mandy added.

“We are delighted with the recognition that our CQC rating provides in respect of the entire teams work and will do all we can to make sure the rating reflects what really is an outstanding service here at Regency Manor. “

Home manager Samantha Johnson-Hoskins added: “Our service is about including everybody. It’s about choice and making the home work for them. We offer activities seven days a week and have close links to the community.”

Aside from gaining an impressive four out of five outstanding care home, Regency Manor is exceptional in that it is a relatively large home providing 69 beds.

The CQC’s historic preference for smaller sized homes has been borne out by our analysis which shows that the typical outstanding home has no more than 50 beds (see ANALYSIS: Big is not beautiful).

Debbie Ivanova, deputy chief inspector for adult social care (South), said: “Regency Manor Care Home provided care and support that had a real focus on people’s wishes and preferences.

“We were delighted to see how positive and caring relationships had been developed between people and staff. People felt settled, content and staff supported them to lead a full and meaningful life.

“It was encouraging to see how the manager was pro-active and led and supported a highly motivated, enthusiastic team who were committed to providing high quality care.

“The team should be extremely proud of the work they do. I congratulate the staff at Regency Manor Care Home for achieving our highest rating.”

To read the full report, click here.

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