EXCLUSIVE: Devon care home rated Outstanding

Raleigh Mead care home in North Devon has been rated Outstanding by the CQC following an inspection in March.

The home, which is run by Eastleigh Care, was rated Outstanding for being effective and well-led, and Good for being safe, caring and responsive.

Eastleigh Care operations director Kirstie Barnes told Care Home Professional: “The fantastic result is attributed to the amazing care team that work in the home and that nothing is ever too much for our residents, relatives or their representatives.

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“They have worked tirelessly since the last inspection to focus on personalising care and adapting our approaches and the environment in liaison with senior management to ensure that it is fit for purpose and delivers a home from home feel.

“Developing and retaining staff has been paramount to providing a stable base for care excellence and the home are proud to have over 90% of their staff either completed or undertaking a diploma qualification.

“Our ethos is ‘everything that I would want for me or my family’ and we are confident that with this outcome we can stand proud and meet our mission statement.”

Raleigh Mead, which is one of three homes operated by Eastleigh Care, provides nursing and personal care for up to 60 people, some of who have complex dementia needs.

Kirstie said the home’s MED e-care planning system had made a major contribution to its Outstanding rating.

“Our staff have been able to drive the system. It’s very bespoke,” Kirstie said.

In its inspection report, the CQC commented: “Care and support was well planned. Risks had been assessed and measures put in place to mitigate those risks.

“People’s healthcare needs were well met and staff understood how to support people with changing healthcare needs. Staff understood people’s needs and knew what their preferred routines and wishes were. This helped them to plan care in a person centred way.”

To read the full report, click here.

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