Derbyshire care home is ‘outstanding’

Thornhill House in Bakewell, Derbyshire has been rated ‘outstanding’ by the CQC following an inspection in December.

The home, which is managed by The John Thornhill Memorial Trust, provides accommodation and nursing care for up to 19 people, some of whom are living with dementia.

Trustee Lucy Wright told Care Home Professional: “We are very proud of our excellent manager and very dedicated staff.”

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Registered manager Diane Duncan added: “We are thrilled. It’s very much a team award. We put quality of life first for our residents. Everybody has a special role to play.”

Thornhill House was rated outstanding for being caring and responsive, and ‘good’ for being safe, effective and well-led.

Rob Assall-Marsden, CQC’s head of inspection for adult social care in the central region, said: “There was a strong commitment to developing caring, respectful relationships with people and they were supported by staff who demonstrated compassion and empathy.

“There was a strong commitment by the management to deliver a high standard of personalised care with continued improvement based on the views of people who used the service.

“People and their relatives said staff were extremely kind, caring, and thoughtful and people were afforded privacy and treated with dignity and respect.

“Residents received a personalised service which encouraged meaningful, imaginative activities and opportunities for people to pursue and develop hobbies. Links within the community were pursued to ensure people were not socially isolated and could enjoy fulfilling relationships.”

To read the full report, click here.

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