CQC threatens to pull registration of Lockermarch Residential Home

Care-Quality-Commission

Lockermarch Residential Home in Doncaster has been ordered to improve the safety and welfare of its residents or face losing its registration with the CQC.

The CQC made an unannounced visit to the home in October and November last year to see if improvements demanded during an inspection in December 2014 had been made.

During the latest visit inspectors found that the home was failing to provide care which was safe, effective, caring, responsive or well led. The home was given a rating of Inadequate and has placed into special measures.

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The inspection report said there was a lack of effective systems in place to monitor the quality of service being provided. There was a lack of management and auditing of practice in relation to infection control.

The provider had failed to ensure people were safe from potential risks because safeguarding procedures were not being followed.

There was not always sufficient numbers of staff to make sure the needs of people living at the home could be met in a timely manner.

We found consent for care and treatment was not always obtained lawfully for people who did not have capacity to give their consent.

Mealtimes were disorganised and were not seen as a positive experience for the people living in the home. Inspectors observed little choice being offered and people were not always supported to ensure they received adequate nutrition and hydration.

Debbie Westhead, deputy chief inspector of adult social care in the North, said: “We found that the care provided at Lockermarsh Residential Home fell a long way short of what we expect services to provide, it is unacceptable that the provider has failed to ensure people were protected against potential risks and sustain improvements recommended at the previous inspection.

“People are entitled to services which provide safe, effective, compassionate and high quality care and we have told the provider that they must take action as a priority.

“We are in close liaison with Doncaster Metropolitan Borough Council to monitor the situation and ensure people living at the home are not at risk.

“Given the shortfall in standards of care, we have placed this service in special measures and made it clear where action must be taken to address the concerns identified.

“If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC.”

 

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