CQC slams Orchard Care home’s “weak and inconsistent” leadership

The CQC has slammed the “weak and inconsistent” leadership of an Orchard Care Homes service after it was placed in special measures.

Norton Lees Hall and Lodge in Sheffield has been rated ‘inadequate’ by the CQC following an inspection in February.

The CQC said: “We saw leadership of the service had been weak and inconsistent since the registered manager had left in April 2017.

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“Relatives we spoke with told us there had been a lack of consistency in the management of the service and this had caused some concerns about the care of their family member.”

The CQC said Orchard’s improvement management team and senior managers had been overseeing the services at the end of 2017 and a new manager had started working at the service at the beginning of January 2018.

The CQC said that relatives and staff had registered their concerns over staffing levels at the home and there had been high level of agency workers at the service.

It also found that the management of medicines was not always safe and required improvement.

A spokesperson for the home said:  “We are disappointed by the outcome of the report, which does not reflect the high standards we aim for. A new home manager has been recruited and is in place and the home is progressing under the support of an internal Improvement team. The home is working closely with the CCG, Local Authority and external and internal quality monitoring partners.”

Orchard told CHP the new home manager had now registered with the CQC.

 

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