The Care Quality Commission has elaborated on the ‘Outstanding’ score it awarded to Cedar Lawn care home in Stratford-upon-Avon – the only one out of 110 inspections to hit the top grade.
As reported by Care Home Professional last week, the Warwickshire home was deemed to be Outstanding in all areas following an inspection carried out in February.
The home is run by Methodist Homes, which is registered to provide care for up to 37 older people who require personal care and who may be living with dementia. At the time of CQC’s inspection, 32 people were living at the home.
The CQC said its inspectors found staff were caring and compassionate and people were being provided with safe, responsive, caring, effective and well-led care.
People who used the service, family members and external agencies were highly complimentary about the standard of support provided. The manager involved families and other agencies to ensure people received the support they needed to express their views and make decisions that were in their best interests, the CQC head.
Acosia Nyanin, CQC’s Head of Inspection for Adult Social Care in the central region, said: “We found that people using Cedar Lawn and their relatives were overwhelmingly positive about the quality of their care. Inspectors found staff to be consistently caring and attentive to the individual needs of people. There was a strong emphasis on personal care and staff took time to find out what people’s likes and dislikes.
“There were detailed risk assessments in place for each person who lived at the home that related to each person’s care and support. And people told us that they were supported to access healthcare services that met their needs, preferences and assisted them to maintain their health.”
Nyanin said that were also clear processes in place to manage risks in connection with the day to day running of the home and the manager was highly effective in managing the risks to protect people from harm.
“Staff said morale was excellent and managers were visible, approachable and responsive to suggestions made to improve the quality of service. There was also a strong and passionate senior team in place who knew the standard of care delivered was of the highest quality.”
Andrea Sutcliffe, chief inspector of Adult Social Care, added: “The quality of care which our inspectors found here was exceptional and I am very pleased that we can celebrate the service’s achievements. An outstanding service is the result of a tremendous amount of hard work and commitment. I would like to thank and congratulate everyone involved.”
A full report of the inspection can be found HERE.