CQC finds “too much poor care”

Andrea Sutcliffe, CQC chief inspector of adult social services.

The CQC’s latest State of Care report has found there is still too much poor care in services.

The annual analysis of the sector found that over three-quarters of adult social care are rated Good (77%, 16,351) and 2% (353) are rated Outstanding.

On the downside, almost a fifth of services (19%, 4,073) are rated Requires Improvement, with 2% (343) Inadequate.

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Andrea Sutcliffe, Chief Inspector of Adult Social Care at the Care Quality Commission, said: “It appears to be increasingly difficult for some providers to deliver the safe, high quality and compassionate care people deserve and have every right to expect. With demand for social care expected to rise over the next two decades, this is more worrying than ever.”

In a worrying development, the CQC found that 26% of services first rated Good have deteriorated following re-inspection.

Ms Sutcliffe added: “The danger of adult social care approaching its tipping point has not disappeared. If it tips, it will mean even more poor care, less choice and more unmet need for people.”

Professor Martin Green OBE, Chief Executive of Care England said: “This sector is still at a tipping point.  In order for this to be alleviated the resource, including the newly pledged money from the Government, needs to be delivered to the front line.  This is not always happening and action must be taken to address this by Government.”

Caroline Abrahams, Charity Director at Age UK, said older people were playing ‘Russian Roulette’ when they need care.

National Care Forum Executive Director, Vic Rayner added: ”The needs of those entering care services have changed dramatically in the last 5 to 10 years, and the sector needs support and investment to adapt and develop the way in which it addresses these new and emerging needs.

“Complex care and health interventions, multi-disciplinary support for individuals, changing societal patterns of family support, greater emphasis on the role of technology – these changes are coming thick and fast – and this report shows that investment needs to be delivered now to maximise the impact of the good care on offer – to deliver Good and Outstanding services across the board.”

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